Right of withdrawal
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Cancellation policy
The customer must check delivered or collected products immediately for correctness, completeness and delivery damage. In the event of defects, the damage must be reported to customer support immediately and no later than 3 calendar days after delivery. The customer may not use such a product and must keep it in the original packaging as received and follow the instructions of the support.
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
In the case of contracts for the delivery of goods, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In the case of contracts for the delivery of data that is not on a physical data carrier and that is produced and provided in digital form (digital content), the cancellation period is fourteen days from the day the contract was concluded.
In order to exercise your right of withdrawal, you must inform us (Vitomalia Germany GmbH, e-mail: email@example.com) of your decision to withdraw from this contract by means of a clear statement (e.g. e-mail).
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will give you the value of the goods, including delivery costs in the case of complete cancellation, with the exception of the additional costs resulting from this (that you have chosen a different type of delivery than the cheapest standard delivery offered by us, with applicable customs costs or other additional deviations), to be repaid immediately upon receipt of the goods in our partner warehouse. For this repayment we use the same means of payment that you used in the original transaction. The return shipping costs are the responsibility of the customer and will not be included with the refund.
In the case of contracts for the supply of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier. In the case of contracts for digital online dog training products, the value of the issued vouchers and product costs will be retained from the full value of the goods in the event of cancellation. This also applies in the event that these should not have been used.
You have the goods immediately and in any case no later than fourteen days from the day on which you inform us about the cancellation of this contract, to be returned or handed over. Please contact our customer service in case of a return. The deadline is met if you send back the goods before the period of fourteen days has expired.
You must pay for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
The right of cancellation expires prematurely for contracts for the delivery of digital content if we have started to execute the contract after you have expressly agreed that we will start to execute the contract before the end of the cancellation period and you have confirmed to us that you are aware that You lose your right of withdrawal by giving your consent at the beginning of the execution of the contract.
Unfortunately, we cannot offer returns in the following cases:
- For damaged items.
- If the original packaging is not available,
- This includes damaged or missing labels,
- The absence of the anther.
- As soon as accessories are missing.
Pack your returned items securely, ideally in the original box and in the condition in which you received them. The sender must clearly state your order number. This is the only way that orders can be clearly assigned. Please send your return to the following address:
c/o Active Ants
Vitomalia Germany GmbH
Use the following return form.
Postage costs for returning items are generally the responsibility of the sender. In the following cases, the return costs will be covered by Vitomalia Germany GmbH:
- If you receive a different item than ordered,
- In the event of incorrect information in the online shop,
- Upon receipt of an item not ordered,
- Upon receipt of an incomplete product.
If the product can be returned, the following refund rules apply:
Full refund at purchase price:
- The item is in the unopened, undamaged original packaging.
- Dog collar, dog leash and dog harness: Refund of the purchase price if the following conditions are met: No signs of wear, labels on the product and original packaging available.
Deduction depending on the condition of the goods (at least 10% or a minimum deduction of €10.00):
- The item was used (exceptions: fitting).
- Individual check: item with damaged packaging or item has scratches and/or signs of wear.
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.
General information on returning goods
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.